Emergency lockout
from £79
Locked out, key lost or snapped in the lock. A person answers, you get one fixed price, and an engineer is usually with you in 25 to 40 minutes.
20–45 minutes on site
Coventry locksmiths since 2011, answering 24 hours
Locked out? We're on our way.
Lockouts, lock changes, break-in repairs and safes. One fixed price on the phone, non-destructive entry first, and a 12-month guarantee on every lock we fit.
Tap to call, day or night 01632 960 481Average arrival right now: 33 minutes in Coventry city.
Price your call-out 4.9 from 612 reviews
9 in 10 lockouts opened without damaging the lock
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Price agreed before we set off
The figure we quote on the phone is the figure on the invoice, parts included.
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Non-destructive first
We pick or bypass wherever the lock allows. Drilling is the last resort, and we say so first.
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12-month guarantee
On every lock we supply and every fitting we do. Call us and we come back.
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Vetted, insured engineers
Five employed engineers, background-checked, in marked vans with photo ID.
Call-out prices
What will it cost, and how soon?
Pick the job, the time and your area. The figure you see is the figure we quote on the phone and the figure on the invoice.
Locked out, daytime, Coventry city
£79
Entry to one door, up to 45 minutes on site. VAT included, nothing added on the doorstep.
- Arrival
- 25–40 min
- Time on site
- 20–45 min
- Locked out, fixed price£79
Included
- Non-destructive entry: picked or bypassed wherever the lock allows
- A new key cut on the van if yours is lost (one key)
- A lock check before we leave
Six jobs we do every week
Every one priced up front, every lock we fit guaranteed for a year.
Lock change
from £95
New keys after a move, a lost set or a falling-out. Three-star anti-snap cylinders fitted flush, keyed alike across every door if you want one key.
20–30 minutes per door on site
Break-in repair
from £145
After a burglary or an attempt, we make the door secure the same night, board a broken panel and send dated photos for your insurer.
45–90 minutes on site
uPVC door and mechanism repair
from £120
The handle will not lift, the key will not turn, or the door only locks if you lean on it. We find out why and fix the mechanism without replacing the door.
45–75 minutes on site
Safe opening
from £180
Forgotten code, lost key or a dead keypad. Home, office and inherited safes opened by manipulation or override first, with a code reset before we leave.
1–3 hours on site
Security upgrades
from £85
Insurance-standard locks, window locks, gate latches and door chains, fitted after a free survey of every door and window you want looked at.
30–90 minutes on site
About Torwick
The person who answers works here
Torwick is five employed engineers and one workshop in Coventry. The number on this page rings our own phone, the van that turns up is ours, and the engineer who fits your lock is the one who comes back if it ever fails.
- Jobs last year
- 3,400
- Engineers
- 5
- Average rating
- 4.9
From the phone call to the receipt
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You ring
A person answers, day or night. Tell us the job and your postcode.
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We fix the price
One figure, parts included, before anyone sets off. We text the engineer's name and van.
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We open or fit
Non-destructive first. If anything changes on site, we stop and ask.
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You pay once
Card at the door when you are happy. Receipt, lock standard and guarantee by email.
Which lock should your door have?
Tell us the door. We tell you what we would fit, what it costs fitted, and how long we are there.
We would fit
Three-star anti-snap euro cylinder
The multipoint gearbox is usually fine; the cylinder is the weak part. We size it so it sits flush with the handle.
- Fitted price
- £95
- Time on site
- 20 min
One door. Further doors on the same visit: £70 each.
Book this fittingCompare the three ways in
A cheap headline price from a national line is usually a call-out fee, with the work charged on top when the engineer arrives.
| Compared on | Torwick | National call centre | Doing it yourself |
|---|---|---|---|
| Call-out price | £79 fixed, said on the phone | £49 "from", then labour by the hour | Free, plus a lock and tools |
| Arrival | 25–40 min in the city | Often 1–2 hours, depends who picks it up | Whenever you get the door open |
| Damage to the door | Non-destructive first, drilling only if agreed | Drilling is common, it is quicker | Often a snapped cylinder or a forced frame |
| Guarantee | 12 months, parts and fitting | Varies by subcontractor | None |
612 reviews, 4.9 out of 5
Every quote says what the job was, when they rang and how long we took to get there.
“Rang from the doorstep with a toddler asleep in the car. Price on the phone, van outside before the kettle would have boiled twice, door open without a mark on it.”
“Our back door had been forced while we were away. He made it secure, boarded the glass and emailed photos for the insurer before he left. The claim went through on those.”
“New tenants, three doors, one key. Cylinders swapped in under an hour and the invoice matched the quote to the pound.”
Home-security guides
Short, practical and written by the engineers.
- Emergencies Locked out? What to do in the first ten minutes Most lockouts end well. The ones that end with a damaged door usually went wrong in the first ten minutes, before anyone rang a locksmith.
- Locks Anti-snap cylinders, and the two fitting mistakes that undo them A three-star cylinder is designed to break in a controlled place and leave the locking part behind. Half the ones we look at were fitted in a way that defeats it.
- Emergencies The key snapped in the lock. Leave the stub where it is A broken key comes out in ten minutes if nobody has touched it, and in an hour and a new cylinder if somebody has been at it with pliers.
- Safes Forgotten the code to your safe? Try these before you ring anyone Most home safes that will not open have a flat battery or a lost override key, not a forgotten code. Here is how to tell which, and when to stop.
Straight answers on price, damage and ID
Will you have to drill my lock?
Usually not. Around nine in ten lockouts open by picking or bypassing the lock, with no damage. If a lock has to be drilled we tell you why before we start, and the replacement cylinder is part of the price we quoted.
Is the price on the phone really the final price?
Yes. You tell us the job, the time and your postcode, we give you one figure, and that figure is on the invoice. If the job turns out bigger than described, we stop and quote the difference before doing anything.
How do I know the engineer is genuine?
We text you the engineer's first name and van registration when they set off. Every engineer carries photo ID and is background-checked, and none of our work is subcontracted.
Do you charge a call-out fee on top?
No separate fee. The call-out is built into the fixed price: £79 for a daytime lockout in the city. Evenings add £30 and overnight adds £60, and we say so on the phone.
Can I pay by card at the door?
Card, phone or bank transfer, taken once the job is done and you are happy with it. We never ask for payment before we start.
Will a new lock satisfy my home insurance?
Most policies ask for a five-lever mortice deadlock to BS 3621 on timber doors, or a multipoint lock on uPVC and composite. We fit both, and we put the standard on your receipt so you can show it to the insurer.
Get back through your own front door.
Ring 01632 960 481. A person answers, gives you the price, and an engineer is usually with you in 25 to 40 minutes.